FAQ

Frequently Asked Questions

 


What’s your return policy?

  • Return any of our products--no questions asked--within 30 days of purchase.

 


Do you ship Worldwide and Domestic?

  • Yes, we’ll ship your package anywhere that can accept deliveries. There is a shipping calculator offered at checkout, that will help calculate the shipping options available to your area.
  • These options are calculated by the weight and the dimensions of each product as per the Canada Post shipping calculator.

 

Only exception - Fabric Flair Fabrics can only be shipped within Canada. All other products are shipped worldwide, and are shipped from Quesnel, BC Canada,. You will find if you are not from Canada, and you are browsing through the Fabric Flair Fabrics there will be no shipping options available to you.

 


Do you have customer service?

Of course we are here to help!

  • Our friendly and knowledgeable customer services representatives are available to answer your questions 24/7/365. You may contact us by clicking on "Have a Question" at the top left of the page. Or by going to the "Contact Us" page in the menu above. We will respond as soon as possible, usually within 24 hrs.

 


How can I pay for my order?

  • We accept only the safest way to pay online! Paypal Express - You can pay instantly using Paypal, even If you don't have an account yet, you can use your credit card to pay securely using Paypal.
  • We are also looking into a Lay A Way plan for you to utilize. Its in the planning and post production stages right now, it will be available to you soon.

 


Do you accept Bank eTransfers?

Yes, we’ll accept your bank etransfer,

  • Please process your payment within 14 days of purchase. Please use your order ID as the payment reference number.
  • Your order will not be shipped until the funds have cleared in our account. Please direct all eTransfers to orders@bugsxstitch.ca

 


 

 

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